TERMS & CONDITIONS

Welcome to the Terms & Conditions for Organic Roots Goods. By accessing or using our website, you agree to the following terms. Please read them carefully before placing orders or otherwise using our services.

1. Applicable Terms

  • Online Shop: These terms apply to purchases made through organicrootsgoods.com.
  • Retail Sales: If you buy from us via physical locations (if relevant), those sales may have separate terms.
  • Events & Workshops: Any event bookings or workshops are subject to their own conditions.
  • Website Use: Your use of our website is governed by our Website Terms of Use (see below).
  • Gift Cards: If you purchase or redeem gift cards, specific gift-card terms apply.
  • Click & Collect: If we offer “click & collect,” additional conditions for that service may apply.

By placing an order or using our website, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety.

2. Website Terms of Use

2.1 Use of Website

You may browse, navigate, and place orders on organicrootsgoods.com in accordance with these terms. Use of the site includes accessing, browsing, and placing orders via your internet browser.

2.2 Other Policies

In addition to these Terms & Conditions, please also review:

  • Our Privacy Policy, which explains how we collect and use your personal information.
  • Our Cookie Policy, about how cookies are used on our site.
    These policies are part of your agreement with us.

2.3 Access and Changes

We may change or update our website and these terms at any time, so please check back periodically. We do not guarantee that the site will always be available or free from errors.

2.4 Account Security

If you register an account, you are responsible for keeping your login and password confidential. We reserve the right to disable any account or password if we reasonably believe you have breached these terms.

2.5 Intellectual Property

All content on our website — including text, graphics, logos, and images — is owned by us or our licensors and is protected by copyright. You may print or download one copy for personal use, but you may not use it for any commercial purpose without permission.

2.6 Prohibited Uses

You may not misuse our website by introducing viruses, hacking, or engaging in denial-of-service attacks. Any misuse may result in immediate termination of your access.

2.7 Linking

You may link to our homepage, but you must not suggest any form of endorsement, association, or approval from us if none exists. Framing of our site is not allowed without express permission.

Our site may include links to third-party sites. These are for your convenience only; we do not control or endorse their content and are not liable for any loss resulting from your use of them.

2.9 Governing Law

These website terms are governed by the laws of [please insert your jurisdiction], and any disputes will be subject to the non-exclusive jurisdiction of the courts in that jurisdiction.

3. Basis of Sale (Online Orders)

When you place an order on organicrootsgoods.com, you make an offer to buy from us under these terms.

  • After you place your order, you will receive an email confirming we’ve received it.
  • We will confirm acceptance of your order by sending a “Dispatch Confirmation.”
  • The contract between us is formed when we send that Dispatch Confirmation.
  • If we cannot fulfill your order, we will notify you and refund any payment made.

4. Pricing and Payment

  • Prices shown on our website are inclusive of applicable taxes (where relevant).
  • Payment must be made using the options available at checkout.
  • Payment is taken at the time of placing the order (unless otherwise agreed).

5. Delivery

  • Our delivery methods and costs will be displayed during checkout.
  • We aim to dispatch orders as soon as possible, but shipping times may vary.
  • Risk in the goods passes to you when the items are delivered.
  • If delivery is delayed due to reasons beyond our control, we will inform you and revise delivery dates accordingly.

6. Cancellation & Returns

  • You may cancel or return eligible items according to our Returns Policy (see the relevant page on our website).
  • Refunds will generally be processed to the original payment method used for the order.

7. Liability

  • We are responsible for foreseeable loss or damage caused by our breach of these terms.
  • We are not liable for indirect or business losses (e.g., loss of profit, business opportunity) that arise from your use of our goods or services.
  • Nothing in these terms excludes liability that cannot legally be excluded (for example, injury or fraud).

8. Other Terms

  • Assignment: We may transfer our rights under these terms to another entity, but this will not affect your rights.
  • You’re not allowed to transfer your rights under these terms freely, unless we agree in writing.
  • Severability: If a court finds a part of these terms invalid, the rest will still apply.
  • Entire Agreement: These terms constitute the entire agreement between you and us regarding purchases from our online shop.

9. Contact

If you have any questions about these Terms & Conditions, you can reach out to us through our website’s Customer Support / Help Center at organicrootsgoods.com.