At Organic Roots Goods, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, and safeguard your data when you visit or shop on organicrootsgoods.com. By using our website, you agree to the practices described here.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Your name, email address, billing and shipping addresses, payment details, and any information you provide when creating an account or placing an order.
  • Transactional Information: Details about your orders, returns, and payment history.
  • Technical Data: IP address, browser type, operating system, pages visited, and time spent on the website.
  • Marketing Preferences: Your consent to receive promotional emails, newsletters, and special offers.

We collect this information directly from you, from your interactions with our website, or from third parties where necessary to provide our services.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders, including delivery and returns.
  • To communicate with you about your orders, account, and our services.
  • To provide customer support and respond to inquiries.
  • To personalize your experience on our website, including product recommendations.
  • To send marketing communications if you have opted in.
  • To comply with legal obligations and protect our legal rights.
  • To analyze website traffic and improve our services.

We do not sell or share your personal information with unrelated third parties for marketing purposes.

3. Cookies and Other Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for the website to function, such as account login and checkout processes.
  • Performance Cookies: Help us understand how visitors interact with the site, enabling us to improve website performance.
  • Functional Cookies: Remember your preferences and settings to provide a personalized experience.
  • Marketing Cookies: Used to deliver relevant ads and track marketing campaigns.

You can manage your cookie preferences via your browser settings or our website’s cookie banner. Please note that disabling certain cookies may affect website functionality.

4. Data Sharing and Disclosure

We may share your information with trusted third parties only in the following circumstances:

  • Service providers who help with delivery, payment processing, IT support, or marketing services.
  • When legally required to comply with laws, regulations, or court orders.
  • In connection with a business transfer, merger, or sale of assets.

All third parties are required to keep your information secure and use it only for the purposes specified.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection. You are responsible for keeping your account credentials confidential.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw consent to marketing communications.
  • Object to the processing of your data or request restriction in certain circumstances.
  • Receive a copy of your data in a portable format.

You can manage your preferences and exercise these rights through your account settings on organicrootsgoods.com.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. Once no longer needed, your information will be securely deleted or anonymized.

8. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically. Your continued use of organicrootsgoods.com after updates indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or how your information is used, please reach out to us through the support section on organicrootsgoods.com